We trust that you will be satisfied with any service or product that you receive from Crowned Virgin Hair Co. If for any reason you are not satisfied with our product, please read the terms below.
All Hair must be in it’s natural state meaning no dye, no chemicals, Unravel, or no cutting of the weft (unused). You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 7 days from original purchase for a new bundle no refunds can be issued out.
Crowned Virgin Hair Co will not be responsible for any lost/damage packages. Please be sure your address is correct in PayPal and also be sure your billing address matches your shipping address.
It will take 2 business days to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We do NOT ship orders the same day. Please allow up to 2 business days for orders to process (if you order on Monday, your order should ship out on Wednesday). You will receive a tracking number once your order ships.